Policies & Procedures

Certificate

Certificates will be issued upon successful completion of the training. If a participant does not receive their certificate, they must contact us within one week. After one month, an administration fee will be required for record searching. Records are traceable for six months.

Recertifications

Participants are responsible for ensuring that they have a valid certification that has not expired when selecting recertification. Failure to provide such documentation or providing incorrect documentation at the venue will result in denial of entry. Participants registering for recertification must ensure they are entitled to it. The organization holds no responsibility if participants book recertification courses without being eligible. To be entitled to recertification, the existing certificate must be from the same company, must not expire, and must not already be recertified (certifications can only be recertified once). No refunds will be provided if a recertification course is booked incorrectly.

Cancellations Due to Instructor Illness or Emergency

If a class is canceled, registrants agree to hold the organization harmless from any recourse action. The organization will attempt to find a substitute instructor. If no substitute instructor is found, the class will be postponed to an alternative date. Participants can choose between a full refund or rebooking the course. The organization will not be held responsible for cancellations due to unforeseen circumstances, such as a pandemic that unexpectedly closes its facility.

The class may be canceled if the minimum number of participants is not met. In such cases, a full refund will be provided.

Inclement Weather

Our organization follows the public-school cancellation protocol: To determine whether our class is canceled due to inclement weather, please visit the school board website of our region. We follow their protocol regarding school closures or openings (excluding bus cancellations).

Refunds, Cancellations, and Re-bookings

Saint Joseph First Aid & CPR (hereafter referred to as “the organization”) will honor refunds, cancellations, and re-bookings if at least 72 hours’ notice is provided. A $30 administration fee applies to cover the cost of re-advertising the vacant seat. Refunds, cancellations, and re-bookings will not be honored if the participant has already canceled or postponed a class for any reason. Re-bookings, cancellations, and refund requests due to failure to complete the blended online learning component at the last minute are not acceptable, and a rebooking fee amounting to 60% of the course fee will apply. Participants should complete the online portion one day before the course to ensure sufficient time and technical support if required. The organization does not provide technical support after hours on the eve of a class, and participants are ultimately responsible for completing the blended online component before the class.

Refunds are not applicable for participants who do not follow the organization’s directives and federal/provincial/municipal laws. The organization reserves the right to refuse to rebook or refund a student due to “no show,” insufficient notice for absence, attending the wrong venue location, or denying entry due to lateness or failure to complete the online component. All refund or rebooking requests must be emailed for proper record-keeping. In case of a missed class due to an infectious illness, participants must show proof of a negative Covid-19 test before attending the class to ensure the safety of all classroom participants. No refunds will be provided if this rule is refused.

100% class attendance is required to receive your certification. Entry will be denied if participants arrive more than 30 minutes after the start time or if the course progresses beyond Chapter 1. No refunds will be issued under these circumstances, and a rebooking fee will apply.

All Rights Reserved

Entry can be denied or participants ejected during the course for disruptive behavior, including but not limited to swearing, arguing, bullying, issuing threats, poor manners, pressuring staff, delaying the class due to any behavior, failing to pay attention to on-site staff, not following pandemic rules, sleeping during the course, refusal to learn, excessive chatting, excessive breaks/lunches, and refusal to follow instructor directives. This policy includes in-person interactions, phone calls, and emails. No refund will be provided if this policy is exercised.

Do You Have Any Disabilities?

Please inform the instructor immediately if you have any disabilities that may interfere with your participation in this course (e.g., joint pain, pregnancy, respiratory conditions, surgery).

Health Issues

To attend a class, participants must confirm online and at the door that they do not have severe difficulty breathing, severe chest pain, loss of consciousness, chronic health conditions that cause breathing difficulties, fever, cough, sore throat, runny nose, or other symptoms. Participants must also disclose any recent travel outside Canada or close contact with symptomatic individuals suspected of having COVID-19. Failure or refusal to disclose this information or answering yes to any questions will result in denial of entry without a refund or rebooking.

Accompanying Children

Please do not bring children or infants to the classroom. Past incidents have shown that teaching and learning can become difficult when small children and infants are present. The organization cannot provide child-minding services, and participants bringing infants or children will be denied entry.

Waiver

All participants must consent to the following waiver online and in class:

I hereby release and discharge Her Majesty the Queen in Right of Ontario, the organization, and their respective directors, employees, instructors, subcontractors, volunteers, class participants, servants, agents, successors, and assigns from any fault, liabilities, costs, expenses, claims, demands, causes of action, lawsuits, damages, judgments, or any other actions arising out of or related to my registration, attendance, participation, or any act or omission, including personal injury incurred during the course. I agree to indemnify and hold harmless the organization and its affiliates from any fault, liabilities, costs, expenses, claims, demands, causes of action, lawsuits, damages, judgments, or any other actions related to the course or any act or omission.

If I am employed or related to a direct competitor, taxation entity, or investigative body, I must identify myself to the organization immediately and state my purpose for attendance. Attendance for gaining inside knowledge of the organization is prohibited, and failure to identify my affiliation means none of my classroom experiences can be used against the organization.